We calculate Cashback based on the purchase price, excluding:

• Digital Products like Mobile Reloads or Game Credits
• Taxes
• Shipping and delivery fees
• Any amounts paid using store credit redemption

This Cashback deal is not valid together with:

• Any Gift Card, Voucher or store credit purchase
• Any Gift Card or Voucher redemption
• Any store credit redemption
• Other store deals unless otherwise stated
• Other loyalty programmes unless otherwise stated
• Vouchers or Promo codes not featured on our platform

Any exceptions will be at the store's discretion.

If you use a Gift Card, Voucher, Promo or store credit to pay for your purchase, the value of the Gift Card, Voucher, Promo or store credit will not qualify for Cashback. The balance you pay will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase.

Cashback tracking

• Cashback is available only if you visit the Tmall website via our platform.
• Tmall can only confirm to us that an order is recorded if you accept all cookies that appear on their pages.
• Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Refunds, cancellations and no-shows

• Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

General disclaimers

• Accounts that engage in fraudulent orders or activities to game or cheat the Cashback system will be banned and Cashback forfeited. ShopBack reserves the right in its sole and absolute discretion to disqualify any users at any point of time.
• Any infringement of the above terms and conditions would result in the loss of all bonuses. A repeat offence would result in the closure of your ShopBack account.

Cashback tracking tips

• Always return to this platform and click through to Tmall for every new transaction. Make sure the link on our platform is the last link you use to visit the Tmall website.
• Don't click on any third party links or extensions or use any adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
• For Tmall, always clear your cart before using the link from this platform. Items already in the cart when you visit from a link on our platform will not be tracked for Cashback.
• If you encounter payment errors during your purchase, you should re-start your visit to the Tmall website from this platform to ensure that your Cashback continues to be tracked.

• Cashback is not applicable for purchases made via the Tmall app.
• To ensure your cashback is tracked, click on “Confirm Delivery"
• Cashback will only appear in your Cashback history account upon confirmation that order has been received
• Ensure that you search through ShopBack's search bar for every item that you add to the Taobao cart. Only items that appear on the ai.taobao search results page qualify for Cashback.
• Any amount offset by Taobao Points, Merchant Vouchers, Timed offers or new store promotion will not be eligible for Cashback, only the remaining paid amount will be eligible for cashback.
• Cashback rates vary for different products set by different stores. Shopback will give out the cashback according to commissions received by the Taobao stores
• Cashback may be rejected if reseller activity is detected