Marketplace

Taobao

Up to 5% Cashback

Cashback timeline

Purchase

Tracked in

4 days

Confirmed in

100 days

Terms and exclusions

Exclusions

You won't get Cashback on:

Store promotions, discounts or special deals unless otherwise stated
Any Gift Card, Voucher or store credit purchase
Other loyalty programmes unless otherwise stated
Taxes · Shipping and delivery

Any amounts you pay using Gift Card, Voucher, Promo or store credits will not qualify for Cashback. The balance you pay using card or cash will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase.

Any exceptions will be at the store's discretion.

Refunds, cancellations and no-shows

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

Tracking disclaimers

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Other terms and conditions

Taobao terms and conditions:

To ensure your Cashback is tracked, click on “Confirm Delivery"
Cashback will only appear in your Cashback history account upon confirmation that order has been received
Ensure that you search through ShopBack's search bar for every item that you add to the Taobao cart. Only items that appear on the ai.taobao search results page qualify for Cashback.
Any amount offset by Taobao Points, Merchant Vouchers, Timed offers or new store promotion will not be eligible for Cashback, only the remaining paid amount will be eligible for Cashback.
Cashback rates vary for different products set by different stores. Shopback will give out the Cashback according to commissions received by the Taobao stores
Cashback may be rejected if reseller activity is detected

ShopBack terms of use

Cashback tips

Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't use adblockers or click on other links
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Empty shopping cart first
For Taobao, you need to clear your cart, close the Taobao app, open this platform to visit the Taobao app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Taobao website or app from this platform to ensure that your Cashback continues to be tracked.
Accept all cookies from the store
Taobao can only confirm to us that a transaction is recorded if you accept all cookies that appear on their pages.