We calculate Cashback based on the purchase price, excluding:

• Fees
• Taxes

This Cashback deal is not valid together with:

• Any Gift Card, Voucher or store credit purchase
• Other store deals unless otherwise stated
• Vouchers or Promo codes not featured on our platform

Any exceptions will be at the store's discretion.

Cashback tracking

• Cashback is available only if you visit the Red Energy (Compare) website via our platform.
• Red Energy (Compare) can only confirm to us that an order is recorded if you accept all cookies that appear on their pages.
• Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Refunds, cancellations and no-shows

• Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

General disclaimers

• Accounts that engage in fraudulent orders or activities to game or cheat the Cashback system will be banned and Cashback forfeited. ShopBack reserves the right in its sole and absolute discretion to disqualify any users at any point of time.
• Any infringement of the above terms and conditions would result in the loss of all bonuses. A repeat offence would result in the closure of your ShopBack account.

Cashback tracking tips

• Always return to this platform and click through to Red Energy (Compare) for every new transaction. Make sure the link on our platform is the last link you use to visit the Red Energy (Compare) website.
• Don't click on any third party links or extensions or use any adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
• For Red Energy (Compare), always clear your cart before using the link from this platform. Items already in the cart when you visit from a link on our platform will not be tracked for Cashback.
• If you encounter payment errors during your purchase, you should re-start your visit to the Red Energy (Compare) website from this platform to ensure that your Cashback continues to be tracked.

• Cashback is only eligible for new customers of Red Energy (Compare) only. This includes existing customers moving into new premises.
• Existing Red Energy (Compare) customers who switch to different Red Energy (Compare) plans/plan at the same premises will be ineligible for cashback.
• Direct sign-ups via Econnex.com.au, sign-ups on behalf of other individuals or new connections (eg; no meter installed) are ineligible for cashback.
• The plan is offered through Econnex which is powered by CIMET. The comparison is done to selected merchants or products only. At times, certain brands or products may not be available or offered to you.
• You must be the property owner or primary lease holder of the property signing up for these services. Users must also remain with the brand for a minimum term period of 75 days to be eligible for cashback.